Who are they?

IMS Advocates are folks that work at the IMS lab.

IMS Developers

IMS Testers

IMS Level 2 support

IMS Product managers

What do they do?

An IMS Advocates job is to help IMS clients.

1

They are there to get you what you need to be successful with IMS.

2

A good IMS advocate is a lobbyist for their IMS clients.

3

IMS advocates ensure to have regular calls with their clients.

4

IMS advocates are NOT salespeople, they don't earn commission.

Examples of advocacy

A client made their Db2 DBA in charge of IMS.


Advocacy action

The IMS team set up educational webinars for Db2 DBA's.

A client requested to have a DEDB greater than 2K AREAs.

Advocacy action

Enhancement released to increase DEDBs storage to 9,999 AREAs.

A client opened a case for an issue regarding a PoC.

Advocacy action

Made sure to escalate the matter to get attention to the case and to get it resolved sooner.

Testimonials

An IBM advocate is a must-have. Our present issues are handled with the utmost priority and thoughtful planning is dedicated to our future goals.

Mainframe system administrator at a Global Technology Services company

We've enjoyed and benefited from our advocate relationship. Not only does our advocate keep us aware of product direction in a way we might not be able to accomplish on our own, but they are also participate in developing a deeper understanding of our issues and how they impact our business so we can prioritize solutions in a way that the case severity rating on the IBM support site really doesn't capture and communicate.

Mainframe system administrator lead at a Global Technology Services company

An IMS advocate is an essential tool in your product arsenal providing awareness, escalation and education about all things IMS. It provides you a seat at the table to help guide the product direction to fulfill business needs and eliminate pain points.

Vice President - System Operations & Administration at a Global Technology Services company

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